Privacy Policy

1. Introduction

GhignCardi Travel ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and share your personal information when you visit our website, use our services, or interact with us in any way.

We are a data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are registered with the Information Commissioner's Office (ICO) with registration number ZA123456.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

2. Information We Collect

We collect personal information in the following ways:

Information You Provide to Us

When you use our services, we may collect:

• Contact information, such as your name, email address, postal address, and telephone number
• Passport details and other identification information necessary for booking travel
• Dietary requirements, health information, or other special assistance needs that you choose to share
• Payment information, such as credit card details (which are processed securely through our payment processors)
• Travel preferences, interests, and requirements
• Information you provide when you contact our customer service team
• Information you provide when completing surveys or participating in promotions

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages you visit on our website and how you interact with our content
• Referring website or source that led you to our site
• Information collected through cookies and similar technologies (see our Cookie Policy)

Information from Third Parties

We may receive information about you from:

• Business partners, such as travel agencies or affiliate partners
• Social media platforms if you interact with us through such platforms
• Public sources, such as public records or social media profiles

3. How We Use Your Information

We use your personal information for the following purposes:

To Provide Our Services

• Process your bookings and reservations
• Manage your account and travel arrangements
• Process payments and prevent fraudulent transactions
• Provide customer support and respond to your inquiries
• Facilitate communication about your travel arrangements

To Improve and Develop Our Services

• Analyze how our website and services are used
• Conduct research and analysis to improve our offerings
• Develop new features and services
• Diagnose technical problems and maintain security

Marketing and Communication

• Send you newsletters, promotions, and marketing materials (where you have consented)
• Personalize your experience and the content, marketing, and recommendations you see
• Conduct surveys and collect feedback

Legal and Compliance Purposes

• Comply with legal obligations and industry regulations
• Respond to legal process and enforce our terms and policies
• Protect our rights, privacy, safety, or property
• Detect and prevent fraud and other illegal activities

We process your personal information based on the following legal grounds:

• To perform our contract with you when you book a tour or use our services
• For our legitimate interests in operating and improving our business
• To comply with our legal obligations
• Based on your consent, where applicable (for example, for certain marketing communications)

4. Sharing Your Information

We may share your personal information with the following categories of recipients:

Service Providers

We share information with companies that provide services on our behalf, such as:

• Travel service providers (hotels, transportation companies, tour guides, etc.)
• Payment processors and financial institutions
• Customer service providers
• Marketing and advertising partners
• IT service providers and cloud service providers
• Analytics providers

Business Partners

We may share information with trusted business partners who help us provide and improve our services or who collaborate with us on events, promotions, or other offerings.

Legal Requirements

We may disclose your information if we believe it is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Enforce our terms and policies
• Protect our rights, privacy, safety, or property, or those of others
• Detect, prevent, or address fraud, security, or technical issues

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

With Your Consent

We may share your information with other third parties when you have given us your consent to do so.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and deliver personalized content. For detailed information about the types of cookies we use and how to control them, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data
• Regular security assessments of our systems and processes
• Restricted access to personal information
• Monitoring for potential security breaches
• Regular staff training on data protection and security

While we make every effort to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. Your Rights

Under applicable data protection laws, you have certain rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can ask us to delete your personal information.
• Right to Restrict Processing: You can ask us to restrict the processing of your information in certain circumstances.
• Right to Data Portability: You can request that we transfer your information to another organization or directly to you.
• Right to Object: You can object to our processing of your personal information, including for direct marketing purposes.
• Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

If you are located in the UK or the European Economic Area, you also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

8. International Transfers

We are based in the United Kingdom and process information on servers located in the UK and other countries. When we transfer personal information outside the UK or European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as:

• Transferring to countries deemed to provide adequate protection by the UK or European Commission
• Using specific contracts approved by the UK or European Commission that give personal data the same protection it has in the UK and Europe
• Transferring data to organizations that are part of approved frameworks, such as the UK or EU-US Privacy Shield

9. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information without your consent, please contact us. If we discover that a child under 16 has provided us with personal information, we will delete such information from our servers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will notify you by posting the updated policy on our website with a revised "Last Updated" date or by other appropriate means. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Our Data Protection Officer can be contacted at [email protected].